Privacy policy

This privacy policy will explain how our organization uses the personal data we (Castle Blinds and Awnings) collect from you when you use our website.

What data we collect

Our Company collects the following data:

  • Personal identification information (Name, email address, address, phone number)

How we collect your data

You directly provide Castle Blinds and Awnings with most of the data we collect. We collect data and process data when you:

  • Enquire online about any of our products or services.
  • By phone or in person when you place an order or make an appointment. 
  • Use or view our website via your browser’s cookies.

How we use your data

Our Company collects your data so that we can:

  • Arrange appointments with you for our products and services.
  • Keep a record of your purchase for our accounts and your guarantee. 
  • Contact you to make sure you are happy with your purchase or request a review. 
  • Email you with special offers on other products and services we think you might like.

How we store your data

Our Company securely stores your data at our head office. We also store data with Sage UK (accounting software) and on an encrypted diary system that is internet-based.

In order to protect your information from loss, misuse or unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. These steps include the following:

  • Data minimisation (we only store data that we need)
  • Password best practice
  • Security best practices concerning online accounts, website hosting, physical access, devices (PCs, laptops, mobile devices), and storage
  • Staff training and accountability on data protection

Your rights

Accessing your data

You have the right to know what personal data we hold about you and to make sure it’s correct and up to date. 

We will send you a reply within 30 days.  We may charge you a small fee for this service.

Correcting your data

If you would like to make a correction to the information we hold about you, please let us know in writing and we’ll put things right.

Erasing your data if you’re not a customer

If you have contacted us and have not become a customer, you have the right to request your data is erased. Please email us at [email protected]   We will comply, and notify you of success within 30 days. 

Erasing your data if you are a customer

We may not be able to erase your data if you are a customer.  It is a legal requirement that we keep records of purchases for tax purposes and to ensure that your guarantee is properly recorded. 

Making a data request 

Please contact us in writing. In line with guidance, we will respond within 30 days, letting you know the outcome of your request.   

Email us on [email protected]

Or write to us: Unit 9 Canal Side Ind Est, Wedgbury Way, Brierley Hill, DY5 3JU

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Understanding how you use our website
  • Marketing and social media 

There are a number of different types of cookies, however, our website uses:

  • Functional – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, your IP address is anonymised at the earliest opportunity. We sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Castle Blinds and Awnings keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 25th April 2022. 

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: [email protected]  

Or write to us at:

Castle Blinds and Awnings
Unit 9-10 Canal Side Ind Estate,
Wedgbury Way Brierley Hill,
West Midlands
DY5 3JU

Complaints

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.